We understand that the billing and collection process can be overwhelming to most and it may be the most complicated part of your experience at our clinic. The insurance industry is a “maze” of its own and is constantly changing causing providers as well as patients to learn new terminology and benefit structures on a constant basis. We are proud to say we stay on top of the industry changes and adapt to these changes in our practice. We encourage our patients to always communicate with us about their questions and concerns. Please utilize our Patient Accounts Staff as a resource for any questions or concerns you may have! Below is information about our general practices when it comes to billing and collections and your rights, responsibilities and expectations as a patient.

Patient Statements

We send patient statements on a monthly basis only when you have a patient balance. If you have no patient balance, no statement will be sent to you.

Balances appearing on the “Patient Balance” column of your statement are due upon receipt. If you are not able to pay this balance, you must contact our office immediately after your first statement to make other arrangements. If you delay in contacting our office, you run the risk of having your account sent to a collection agency and being held responsible for a collection fee as well. Remember, prompt payment helps us all control medical costs! If you change your address, it is your responsibility to inform us. We accept cash, check, Visa, MasterCard, American Express, and Discover. We also have available payment options that allow you the freedom of not having to make monthly payments by giving us permission to do this on your behalf using a debit or credit card. Contact our Patient Accounts department at (815) 489-3950 for additional information.

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Services received in Rockford, Byron, Dixon, Winnebago, and Belvidere:

Orthopedic Rehab Specialists
2662 McFarland Rd.
Rockford, IL 61107-6806

Returned Check Fee
In the unlikely event that your personal check is returned unpaid by your bank, you will be billed an additional $25 fee for each returned check.